Refund policy
30-day money-back guarantee
Try Lumina for 30 days from the day your order arrives. If it doesn't transform the look and feel of your hair, every dollar comes back.
- Your whole order is covered. Every bottle in it, whether you chose 1, 2 or 3.
- Nothing to send back. Keep the bottles. There's no return label and no return shipping to pay.
- The full amount you paid. Your refund goes back to the card or account you paid with.
How to get your money back
- Email support@soralune.com within 30 days of delivery, with your order number.
- Tell us how it went. One email is enough.
- We refund you. Your bank usually shows it within 5–10 business days.
The guarantee covers one refund per customer, on the first order.
Subscriptions
Your first subscription order is covered by the same guarantee. You can pause or cancel anytime from your account or by emailing support@soralune.com. Cancel at least 48 hours before your next shipment and you won't be charged again.
Changing or cancelling an order
You can cancel your order or change your delivery address yourself within 30 minutes of placing it, through your order portal or the "View your order" link in your confirmation email. After that, your order is already on its way to being packed. Once it arrives, you're covered by the 30-day money-back guarantee above.
Damaged, faulty or wrong item
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email support@soralune.com with a photo or video and we'll send a replacement or refund it, at no cost to you.
If you received Lumina as a gift, ask the person who ordered it to contact us, so we can help them with the order.